Refund and Return Policy
If you're looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 60 days of receiving your order. You can return and exchange your Sweat Shaper for a different size or receive a refund to your original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
- You must return your package within 2-weeks of receiving your return label
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Please send all items back to us using the label provided within 2 weeks
- If after 2 weeks of receiving your return label you do not return your order your return label will be canceled
Once your return is received, it will be processed within ten business days. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Please allow up to 5-7 business days after receiving your returned Sweat Shaper item for your credit to be issued.
If you have any questions regarding the above information or if your return was lost or damaged during transit, please notify us by email at firstname.lastname@example.org.